Delivery & Shipping policy
Most orders are processed within 2-3 business days. Your order will usually arrive within 2-6 days, depending on the location. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders placed on a Sunday or Public Holiday will not be dispatched until the next working day.
Delays
We will try to ensure that item(s) are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, we will let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.
Risk of Loss
All items purchased are made pursuant to a shipment contract with our couriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our couriers. If you do not receive your order within 5 working days from the date of dispatch, please contact us. We would request that you contact us as soon as possible and within 5 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
My delivery is damaged, what can I do?
If you have received a defective item, please email us within 24 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged
Amendments and orders made in error
Once your order has been dispatched, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.
If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched.
If your order has already been dispatched, we are unable to amend or cancel the order until you have returned the order to us.
You can check the status of your order in your account by viewing your most current order.
Address Changes
We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.
Refusing delivery
If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact us.
Orders Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
Cancellation
You have the right to cancel the purchase of a good without having to give a reason before the dispatch happens. Once the order is dispatched, we will not be bale to cancel the order. If you wish to cancel the purchase of one or more items, you must cancel the contract by sending an e-mail to us.
Returns
Due to the food nature of our products, the following applies:
- All Sales Are Final
We do not offer refunds under any circumstances.
- No Returns or Exchanges
We do not offer any kind of returns or exchanges.
Refunds
Refunds will be processed within 14 days , if you have canceled an order with us.
Late or missing refunds
If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us